Éternelle Heart Zircon Ring

• Inside Dhaka: 1–2 business days
• Outside Dhaka: 1–3 business days
• Free shipping on orders over ৳1500

Our exchange policy is designed to keep things simple, respectful, and
smooth—especially for size-related issues.

Exchange Time Window:

• Exchange requests must be submitted within 24 hours from the delivery date.

Size Mismatch Exchange 

• Size exchange is allowed.
• For size exchanges, the customer pays shipping (pickup + re delivery).

Wrong Product / Logical Mismatch:

• If you received a wrong product or there is a logical mismatch, we will provide free exchange (including shipping).

Proof Requirement:

• For any exchange claim related to defect/mismatch/wrong item, please send a clear photo to our page via message.

Out-of-Stock Exchange Options:

• If the requested exchange item is unavailable, you may choose: Store
  credit/ Swap with another product/ Waitlist replacement (we’ll replace once stock returns)

Missing/Wrong Item Claim:

• Missing or wrong items must be reported immediately upon delivery for fastest resolution.

Courier Delays:

• We deliver through third-party courier partners, so courier-related delays must be accepted by the customer.